DonutTech Documentation

Welcome to the Donut AI Product Documentation. This guide provides comprehensive information on deploying, configuring, and managing Donut’s AI-powered enterprise solutions.

Donut delivers intelligent automation through three flagship products:

• • Donut’s Selector – AI Interview Bot: A recruitment automation platform that conducts intelligent candidate interviews and generates data-driven hiring insights.
• • Donut’s Manager – Task Manager AI: An enterprise-grade task orchestration platform that centralizes task assignment, tracking, and team communication.
• • Donut’s Support – Customer Service Bot: An AI-powered voice agent that automates inbound customer support calls with scalable, real-time responses.

All Donut solutions are licensed products, deployed and customized for customer organizations.

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1. Donut’s Selector – AI Interview Bot

Product Overview

Donut’s Selector is a fully automated, AI-driven interview platform designed to replicate and enhance the traditional HR recruitment process. It enables organizations to conduct structured interviews over voice, video, and chat-based sessions while maintaining consistency, fairness, and precision.

Deployment & Access

• • The platform is deployed as a standalone solution, with separate dashboards for administrators and candidates.
• • Administrators configure interview sessions and distribute candidate access links.
• • Candidates can attend interviews remotely through the web interface.

Workflow

• • An administrator schedules an interview and assigns the appropriate evaluation rounds.
• • The candidate participates in multiple structured rounds:
• Screening Round: The system assesses qualifications, communication basics, and role understanding.
• Technical Deep Dive: The candidate is tested on domain expertise, problem-solving skills, and applied technical knowledge.
• Behavioral Assessment: The AI evaluates soft skills, cultural alignment, teamwork, and leadership potential.
• Case Study / Simulation: The candidate solves scenario-based problems to demonstrate strategic thinking and decision-making.
• • Following the interview, the system generates an analytical performance report.

Reporting & Analytics

• • Reports are available in multiple formats, including interactive dashboards, downloadable PDF summaries, and automated email reports. Metrics include:
• Emotional stability and stress response
• Communication fluency and linguistic accuracy
• Problem-solving efficiency and correctness
• Cultural and organizational fit scores

Key Benefits

• • Eliminates interviewer bias by standardizing evaluations.
• • Reduces time-to-hire by automating early and mid-stage interviews.
• • Scales to support bulk candidate assessments for high-volume recruitment.

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2. Donut’s Manager – Task Manager AI

Product Overview

Donut’s Manager is an AI-powered enterprise task orchestration platform that centralizes task allocation, progress monitoring, and internal team communication. The platform ensures that managerial oversight is enhanced while employees are provided with a clear, structured workflow.

Deployment & Access

• • The solution includes two dedicated dashboards: an Admin Dashboard for managers and a User Dashboard for employees.
• • Task data is synchronized across WhatsApp, Email, and Discord channels, ensuring seamless integration with existing communication platforms.
• • Only administrators are authorized to add employees and assign tasks.

Workflow

• • The administrator onboards employees into the system.
• • Tasks are assigned individually or in bulk, and can be directed to one or multiple employees.
• • Employees view assignments, update statuses, and communicate with the administrator through the integrated chat system.
• • The system categorizes tasks into states such as Assigned, Pending, Overdue, High Priority, and Completed.
• • Progress is continuously tracked and logged for reporting purposes.

Reporting & Analytics

• • Weekly and monthly analytical reports are automatically generated, providing performance statistics at both team and individual levels.
• • Historical task data, including communications, is stored for compliance and audit purposes.

Key Benefits

• • Consolidates task management into a single AI-driven platform.
• • Improves accountability by restricting task assignment to administrators.
• • Provides visibility into workload distribution, deadlines, and team productivity.

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3. Donut’s Support – Customer Service Bot

Product Overview

Donut’s Support is a voice-enabled AI customer service bot designed to automate inbound support calls. Initially optimized for the logistics sector, the system is adaptable to a wide range of industries requiring scalable and reliable customer interaction solutions.

Deployment & Access

• • The bot is deployed as an enterprise telephony solution, integrating with existing call center infrastructure.
• • Customers connect directly through phone calls, with no additional user interface required.

Workflow

• • A customer places a call to the support line.
• • The system first queries the organization’s predefined knowledge database for an appropriate response.
• • If a relevant answer is not found, the AI generates a real-time response using contextual analysis.
• • The bot is capable of handling multiple concurrent calls, ensuring high scalability.
• • Administrators access call logs, transcripts, and performance analytics through the dashboard.

Reporting & Analytics

• • Call history is securely stored and accessible to managers.
• • Real-time analytics allow supervisors to monitor performance and identify recurring customer issues.

Key Benefits

• • Provides 24/7 intelligent voice-based customer support.
• • Reduces operational costs by automating routine customer interactions.
• • Scales efficiently without requiring additional headcount.